We're pleased to offer reduced free surface shipping on all orders
over $99.00 to any destination in the contiguous US!
We offer flat rate shiping on most of our products. For others, our shipping charges are the published FedEx charges based upon the weight and destination;
we do not add anything to those charges and shipping is not a profit center for us. Free shipping is available for
orders over $99, but restricted to 20% of the order total to guard against heavy, bulky or remote shipments.
Shipping larger orders is far more cost effective
than smaller ones, so we suggest that you place fewer, larger orders (i.e., stock
up on items, combine orders with friends, etc.) and whenever possible, take advantage
of our free shipping option!
When you check out, you are asked to supply
information regarding the shipping destination. You must supply a
valid and complete address. This
information is used to compute the shipping charges for, and these charges are shown in the final order
computation. Shipping is accomplished using FedEx or the USPS, at our discretion.
We regret that we do not ship internationally.
In the case of a
shipment qualifying for free shipment, actual shipping and insurance
costs must be less than 20% of the order's product subtotal.
Also, please note that expedited shipping
charges are never refundable, even when you believe that you ordered
the upgrade in error. This policy reflects the fact that this is a
service that we purchase on your behalf, and once your shipment has
been released to the carrier, we cannot cancel it or obtain a refund.
If you ordered an upgrade in error, you must contact us by phone
immediately and prior to shipment.
We reserve the right to expedite processing in lieu of expedited
shipping, provided that order delivery is accomplished within the
quoted time frame.
We wish we could guarantee delivery dates, but we cannot due to too
many variables beyond our control. Rest assured that the vast majority
of our shipments arrive within the quoted time frame. For the purpose
of computing delivery times, orders placed by Noon on a business day
will be considered received on that day, otherwise it will be
considered received on the next business day.
Also, please read our shipping policies.
Sales tax applies only if the order is placed by
an Illinois resident or if the address in the "Ship To"
section is in the state of Illinois. In these cases, the sales tax
rate of 7.25% applies and is automatically computed against the "Subtotal"
amount by the shopping cart software.
All other orders are exempt from sales tax.