We typically maintain an inventory of all of our
standard selections. In stock merchandise will ship within one to two
business days (Monday through Friday, excluding holidays) of receiving
your order. Frequently, orders are shipped the very same day if
received by noon Central time. Allow additional time for special
orders.
All prices shown are exclusive of shipping and handling charges and possibly sales tax (only
applicable to Illinois shipments) which will be added to your final
bill.
Special Note For Residential Customers
We recommend that wherever possible you request
your shipment be directed to a business address. Here's why:
- It's faster -- deliveries to
business addresses are typically done before residential deliveries.
- It preserves the quality of what you
ordered -- since business deliveries are a little faster and
are typically delivered directly into an office, exposure to
temperature extremes (see below) and inclement weather is reduced.
- It's more secure -- since
business deliveries are typically delivered into the care of an
inside person who signs for it, the possibility of pilferage is
virtually eliminated.
Please consider directing your order to
your/your spouse's/a friend's business address. Our order forms allow
you to specify virtually any destination name and address. Just be
sure to specify the person's name and mark it "c/o Company Name"
on address line 1.
Rest assured that should you still choose
delivery to a residential address, your shipment is sent insured and
in a trackable manner.
Weather Advisory
While we try our best to protect your shipment
from weather extremes we cannot guarantee quality upon arrival at its
destination. Severe heat or cold may jeopardize the stability of food
products, for example chocolate products, and therefore expedited
delivery service is recommended in such cases.
Address Problems, Missed/Refused Deliveries,
Other Delivery Problems
We ship your order to the address that you give us. It is the customer's
responsibility to specify both correct and complete information that
includes apartment number, suite number, unit number, etc. as
appropriate. Should the address be incomplete or incorrect, your
shipment will be delayed and you will be responsible for all shipping
charges. The determination of the delivery driver as to the
deliverability of a package shall be final.
It is also the customer's responsibility to make himself available
to receive a shipment. Failure to do so will cause a delay in the
shipment and you will be responsible for all shipping charges if
returned to us.
In the event that the contents of your shipment are damaged upon receipt, you must notify us within seven (7) days of receipt. Claims for damage received after that period will not be honored.
In the event that you do not receive a shipment, you must notify us within seven (7) days of the scheduled delivery. Failure to do so compromises our ability to locate the missing package, and as a result claims for a lost package reported after this period cannot be honored.
Delivery
Most of our shipments are done using FedEx, with
some shipments routed via the US Postal Service. We reserve the right
to ship via the carrier of our choice. Typically, delivery is within
2-5 business days of placing your order, depending upon the
destination location. Please note that you must supply a valid
address. We will ship to a PO Box address, but please note that such shipments may be more expensive for shipments over 10 pounds.
Destinations in Alaska, Hawaii, and US
Territories can take longer and carry an extra charge.
Although we can provide quicker service with
expedited delivery service, the shipping charges will be considerably higher. You are permitted to choose expedited delivery service in the
shopping cart.
Please refer to shipping and handling charges for details.
International Destinations
We have partnered with Bongo International to service our customers world wide. You can learn moe about this service here.
In addition to all of the foregoing, the following considerations apply to international shipments:
We are responsible for the delivery of the order to the Bongo US warehouse. Once delivered to that warehouse, our responsibility for any loss or damage ends. Delivery to the Bongo warehouse constitutes delivery to the customer.
Customers are reminded that the shipment of goods into another country typically involves the payment of import duties and/or taxes, that these are not included in our pricing, and that their payment is the responsibility of the customer.
Customers are solely responsible to determine the suitability of shipping each ordered product into the destination country.
Shipping and delivery estimates shown in the shopping cart should be interpreted as best case estimates only. Shipment will not be made until the customer passes Bongo fraud screening. In the case of established Bongo customers, we expect the additional time to be inconsequential.
All other terms and conditions applicable to domestic shipments apply to international shipments. |
